Tim Cook Defends Decision to Remove Hong Kong Maps App in Memo
The company has been criticized for the move, and Cook addressed that. “These decisions are never easy,” he said.
(Bloomberg) -- Apple Inc. Chief Executive Officer Tim Cook defended the company’s decision to remove a mapping app in Hong Kong, saying on Thursday that the company received “credible information” from authorities indicating the software was being used “maliciously” to attack police.
Apple pulled HKmap.live from its App Store on Wednesday after flip-flopping between rejecting it and approving it earlier this month. Apple made the decision after consulting with local authorities, because it could endanger law enforcement and city residents. Cook echoed that sentiment in an email to Apple employees.
“Over the past several days we received credible information, from the Hong Kong Cybersecurity and Technology Crime Bureau, as well as from users in Hong Kong, that the app was being used maliciously to target individual officers for violence and to victimize individuals and property where no police are present,” Cook wrote in the memo, a copy of which was obtained by Bloomberg News. He also said the app violates local laws.
The company has been criticized for the move, and Cook addressed that. “These decisions are never easy, and it is harder still to discuss these topics during moments of furious public debate,” the CEO wrote. “National and international debates will outlive us all, and, while important, they do not govern the facts. In this case, we thoroughly reviewed them, and we believe this decision best protects our users.”
Apple joins other foreign companies struggling to navigate the pro-democracy movement in Hong Kong as protests that began in June show no sign of abating. The issue has become a red line for those doing business in China, most recently drawing the National Basketball Association into a firestorm over a tweet supporting the protesters that caused partners to stop doing business with the league and state television to halt airing games. A growing number of American giants, including Activision Blizzard Inc., find themselves embroiled in controversies over the extent to which their actions are influenced by economic considerations in a vast Chinese market.
Greater China, including Hong Kong and Taiwan, is Apple’s largest market after the U.S. The iPhone maker is also one of the most visible symbols of corporate America in the world’s No. 2 economy. Apple recently pulled the Taiwan flag emoji from some iPhones, underscoring the difficult balance the company must strike in supporting free speech while appeasing China.
Google, which pulled out of mainland China years ago, confirmed on Thursday that the HKmap.live app is still available in the Play app store in Hong Kong. However, the internet giant removed a mobile game from the store for "attempting to make money from serious ongoing conflicts or tragedies." The game let players pretend to be Hong Kong protesters.
Charles Mok, a legislative counselor in Hong Kong, said he was “deeply disappointed” by Apple’s move and contested the company’s reasons in an open letter to Cook.
“There are numerous cases of innocent passersby in the neighbourhood injured by the Hong Kong Police Force’s excessive force in crowd dispersal operations,” Mok wrote in the letter, which he posted on Twitter. “Information shared using HKmap.live in fact helps citizens avoid areas where pedestrians not involved in any criminal activities might be subjected to police brutality.”
Apple’s reversal came after the Chinese Communist Party’s flagship newspaper criticized Apple for letting the app into its store. Protesters in the city used HKmap.live to monitor police whereabouts and it facilitated illegal activities, the People’s Daily said in a commentary late Tuesday. But the app’s developers rejected that view.
“We disagree with Apple’s claim that our app endangered anyone” in Hong Kong, the developer said in a statement.
Asked about Apple removing the app specifically, Chinese Foreign Ministry spokesman Geng Shuang reiterated Beijing’s stance. “Recent events in Hong Kong are extreme, violent acts, challenging Hong Kong’s rule of law and order, threatening the safety of Hong Kong’s people, damaging Hong Kong’s stability and prosperity,” he said. “We should oppose such violence instead of supporting or condoning them.”
Here’s the memo in full:
Team,
You have likely seen the news that we made the decision to remove an app from the App Store entitled HKmap.live. These decisions are never easy, and it is harder still to discuss these topics during moments of furious public debate. It’s out of my great respect for the work you do every day that I want to share the way we went about making this decision.
It is no secret that technology can be used for good or for ill. This case is no different. The app in question allowed for the crowdsourced reporting and mapping of police checkpoints, protest hotspots, and other information. On its own, this information is benign. However, over the past several days we received credible information, from the Hong Kong Cybersecurity and Technology Crime Bureau, as well as from users in Hong Kong, that the app was being used maliciously to target individual officers for violence and to victimize individuals and property where no police are present. This use put the app in violation of Hong Kong law. Similarly, widespread abuse clearly violates our App Store guidelines barring personal harm.
We built the App Store to be a safe and trusted place for every user. It’s a responsibility that we take very seriously, and it’s one that we aim to preserve. National and international debates will outlive us all, and, while important, they do not govern the facts. In this case, we thoroughly reviewed them, and we believe this decision best protects our users.
To contact the reporter on this story: Mark Gurman in San Francisco at mgurman1@bloomberg.net
To contact the editors responsible for this story: Tom Giles at tgiles5@bloomberg.net, Alistair Barr, Andrew Pollack
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