ICICI Lombard Building A Digital Moat: ICICI Securities
A person sits with a form. (Photographer: Tomohiro Ohsumi/Bloomberg)

ICICI Lombard Building A Digital Moat: ICICI Securities

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ICICI Securities Report

We attended the event ‘Digital Day’ organised by ICICI Lombard General Insurance Company Ltd. showcasing the company’s digital capabilities.

The event illustrated the insurer’s digitally-enabled capabilities to incrementally improve every step of the customer journey from engagement, purchase, risk management, servicing, and claims processing to renewals.

While the proportion of digital sourcing as a percentage of total sourcing remains in single digit as of now, the digitalisation measures across every business process is fast evolving into a long-term business moat.

Click on the attachment to read the full report:

ICICI Securities ICICI Lombard Company Update.pdf

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