ICICI Lombard Building A Digital Moat: ICICI Securities
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ICICI Securities Report
We attended the event ‘Digital Day’ organised by ICICI Lombard General Insurance Company Ltd. showcasing the company’s digital capabilities.
The event illustrated the insurer’s digitally-enabled capabilities to incrementally improve every step of the customer journey from engagement, purchase, risk management, servicing, and claims processing to renewals.
While the proportion of digital sourcing as a percentage of total sourcing remains in single digit as of now, the digitalisation measures across every business process is fast evolving into a long-term business moat.
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