Government To Push For Central Grievance Redressal For Tourists Through Twitter
A passenger pushes her luggage as she enters Indira Gandhi International airport (Photographer: Pankaj Nangia/Bloomberg News) 

Government To Push For Central Grievance Redressal For Tourists Through Twitter

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Union Tourism Minister Prahlad Patel will push for developing a central one-stop solution for tourist grievance redressal through Twitter during a meeting with state representatives on Tuesday, a ministry statement said.

Patel, who will interact with the state government representatives all day, will also ask them to adopt adventure tourism and bed and breakfast or homestay scheme guidelines.

The conference will provide a platform for the Ministry of Tourism to apprise states or union territories about new initiatives taken and those in pipeline, to get valuable feedback from states or Union Territories on the same, to highlight areas where active cooperation of the states or UTs is required and at the same time to learn about initiatives being taken for development of tourism, the statement said.

“Developing an all-encompassing one-stop solution, including information on tourism-related services, through a web-based application and a grievance redressal mechanism through Twitter and a tourist helpline,” the statement said.

“These will be followed by presentations to be made by state governments of Kerala and Sikkim showcasing best practices in the tourism sector and the social media campaigns run by them.”

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