Vanguard Says Snafu Leaves Some Clients With No Website Access
Vanguard said technical issues were unrelated to heavy volume on the site on a day when US stocks tumbled the most since February.
(Bloomberg) -- Vanguard Group, the biggest U.S. mutual fund firm, experienced technical problems that made it difficult for some customers to access its website by phone or the internet amid Wednesday’s market rout.
The company blamed “periodic network connectivity issues” for the difficulties. “We continue to work on restoring full access and sincerely apologize to our clients who were inconvenienced,” spokesman John Woerth wrote in an email.
Woerth said the technical issues were unrelated to heavy volume on the site on a day when U.S. stocks tumbled the most since February.
To contact the reporter on this story: Charles Stein in Boston at cstein4@bloomberg.net
To contact the editors responsible for this story: Margaret Collins at mcollins45@bloomberg.net, Josh Friedman, Alan Mirabella
©2018 Bloomberg L.P.