Call Center Software Firm Aircall Tops $1 Billion Valuation

(Bloomberg) -- Call center software company Aircall is valued at more than $1 billion in a new funding round.

The company raised $120 million from investors in a round led by Goldman Sachs Group Inc.’s asset management arm, according to a statement. Existing investors participating in the round included DTCP, eFounders, Draper Esprit, Adams Street Partners and Next World Capital and Gaia Capital Partners, Aircall said.

Founded in 2014 in France, Aircall is seeking to land bigger corporate clients. Its current customers are mostly small and midsize companies such as online retailers Brooklinen and Untuckit, its website shows.

Aircall allows customers to make sales and manage customer relationships on its platform. The conversations can be stored on cloud platforms and integrated with other customer relationship management sites such as Salesforce.com Inc.’s products.

The company is eyeing new acquisitions and aiming to go public within two years, co-founder and Chief Executive Officer Olivier Pailhes said in an interview.

Pailhes said the company plans to expand into video calls and voice intelligence, which creates searchable logs of phone conversations.

“Ultimately if we can change how millions of people use the phone and make it richer, that is exciting,” he said. “This is returning this good old phone into something really interesting.”

Aircall operates in Europe and the U.S., and also now has an office in Sydney. About half of the company’s revenue is generated in Europe.

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