There's a revolution happening not only on shop floors, but also within offices.
With artificial intelligence (AI) becoming critical to business success, organisations will invest heavily in AI and robotics. 74% of automation technologists feel cognitive technologies will necessitate man-machine collaboration.
Customer experience: Changing dynamics
The very concept of work is being redefined.
AI and robotics are reshaping customer experience.
By 2020, 85% of customer interactions will be managed without human intervention.
AI-led transformation @ Work
Early innovators in India are already seeing results of transformation driven by AI:
A leading general insurer deployed AI and analytics to boost customer call reviews from 40 to 8,000 per month
A Indian health insurance major employed AI to successfully process 18,000+ cashless claims per month
A private sector bank in India used machine learning to identify wilful defaulters with data-backed intelligence
5-step workforce transformation roadmap for India Inc.
Reorganise work distribution between humans and machines
Adapt to agility
Invest in innovation and creative talent
Reskill, retrain your staff for the Future of Work
Encourage leadership at all levels
Learn more about AI driven workforce transformation.