GSTN Launches New Toll-Free Number For Helpdesk
New features to improve taxpayers’ experience by making the system more robust and transparent have been introduced.
The Goods and Services Tax Network on Wednesday said it has launched a new toll-free number for GST helpdesk, which will be operational 365 days for answering queries related to the indirect tax.
In a statement, the GSTN said it has revamped GST helpdesk by introducing new features to improve taxpayers' experience by making the system more robust and transparent.
The GSTN has come up with a new GST help desk toll-free calling number 1800 103 4786. The caller may call on this number on 365 days in a year from 9 am to 9 pm.
With the introduction of the toll-free number, the existing contact number for the GST helpdesk (0120-24888999) has been discontinued, the GSTN added.
Further, 10 new languages were introduced on helpdesk. Till now, taxpayers had a facility to interact with the GST helpdesk agents in Hindi and English.
Now they can interact in 10 other Indian languages -- Bengali, Marathi, Telugu, Tamil, Gujarati, Kannada, Odia, Malayalam, Punjabi and Assamese.
Further, an improved version of Grievance Redressal Portal too has been launched.
The GST helpdesk receives average 8,000 to 10,000 calls every day.