Surprise DNA Results Are Turning Customer-Service Reps Into Therapists
A reporter collects a saliva sample for an Orig3n Inc. DNA genetic testing kit in Oakland, California, U.S. (Photographer: Cayce Clifford/Bloomberg)

Surprise DNA Results Are Turning Customer-Service Reps Into Therapists

(Bloomberg) -- It was a one-line chat reply from an AncestryDNA customer-service rep that ripped Catherine St. Clair’s life apart.
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