Singapore Hotels to Use Facial Recognition to Speed Check-In
Hotels in Singapore are trialling the use of facial-recognition technology to speed up guests’ check-in times.
(Bloomberg) -- Hotels in Singapore are trialing the use of facial-recognition technology to speed up guests’ check-in times and boost worker productivity in an initiative that’s linked up with the city-state’s immigration authorities.
The new system, which was launched this week, enables visitors to use a kiosk or mobile phone to verify their identity, eliminating the need for manual checks, the Singapore Tourism Board and local hotel association said in a statement. That can trim check-in times by as much as 70%, they said.
Authorities in the Southeast Asian country are constantly on the lookout for ways to promote automation and boost workers’ productivity, both to improve efficiency and adjust to the constraints imposed by an aging workforce. Tourism accounts for about 4% of the nation’s gross domestic product.
The facial-recognition system, known as E-Visitor Authentication, allows users to scan their passport and take a photo, with data then sent to immigration to attest to the validity of their stay. So far, it’s being piloted at three hotels, the Straits Times reported.
One of the users, Grand Park City Hall, estimated the new process reduced the time it took a guest to check in to about one minute, down from five. “Guests now enjoy more convenience,” said General Manager John Kockan.
To contact Bloomberg News staff for this story: Jake Lloyd-Smith in Singapore at jlloydsmith@bloomberg.net
To contact the editors responsible for this story: Phoebe Sedgman at psedgman2@bloomberg.net, Jake Lloyd-Smith
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