Paytm Payments Bank Resumes Signing Up New Bank, Wallet Customers
A man using a mobile device stands next to a sign for the Paytm online payment method, at a grocery store in Delhi. (Photographer: Anindito Mukherjee/Bloomberg)

Paytm Payments Bank Resumes Signing Up New Bank, Wallet Customers


Paytm Payments Bank Ltd. has said it has resumed Know Your Customer process and taking on new customers after receiving a formal nod from the Reserve Bank of India.

The payments bank, in June last year, was asked to stop adding new customers after an audit by the RBI that made some observations about the bank’s KYC processes.

In July last year, its then Chief Executive Officer Renu Satti resigned from her position and took on the mandate of heading Paytm’s retail initiative. The bank had roped in veteran banker Satish Gupta as its managing director and CEO in October.

The company statement added that potential customers would now be able to open their savings or current account with Paytm. Payments banks can accept deposits from individuals and small businesses up to Rs 1 lakh per account.

The payments bank aims to acquire 100 million additional customers by the end of 2019, the statement said.

Paytm commenced its payments bank operations in 2017. Paytm founder Vijay Shekhar Sharma holds the majority share in PPBL, with the rest being held by Alibaba-backed One97 Communications. However, the Chinese entity does not have a direct shareholding in the payments bank.

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