A Jet Airways India Ltd. aircraft passes over traffic as it prepares to land at Chhatrapati Shivaji International Airport in Mumbai. (Photographer: Dhiraj Singh/Bloomberg)

Jet Airways Alters Penalty Framework For Ticket Cancellation

Jet Airways (India) Ltd. said a new framework would be implemented from Feb. 7 under which if any changes or cancellations are made seven days prior to flight departure, the domestic passenger would attract a smaller penalty compared to the rate after this period.

The carrier also announced imposition of cancellation charges of Rs 3,800 on “flex category” of business-class passengers from Feb. 7. To date, this category of passengers was exempt from cancellation fee, according to the airline’s website.

According to the new penalty framework, an economy-class passenger would have to pay an amount in between Rs 2,000 and Rs 3,800 if he or she is cancelling the seat seven days prior to flight departure.

If an economy-class passenger cancels seat within seven days of flight departure, he or she would have to pay anywhere in between Rs 2,800 and Rs 4,600.

The new framework states that if an economy-class passenger makes a seat change, date change, flight change, etc,. prior to seven days of flight departure, the charges would be in between Rs 1,500 and Rs 3,500.

However, if the passenger makes any such change within seven days of flight departure, he or she would have to pay a penalty in between Rs 2,300 and Rs 4,300, as per the new framework.

Business-class passengers, who belong to “classic” category and “flex” category, would have to shell out Rs 4,800 and Rs 3,800, respectively, if they are cancelling ticket. No cancellation charge was imposed on the “flex” category of business-class passengers to date, according to the airline’s website.

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From Feb. 7, business-class passengers, who belong to the “classic” category, would have to shell out Rs 2,300 for making any seat change, date change, flight change, etc. The “flex” category of business-class passengers can continue to make any such changes free of cost.

“As part of the new policy, charges for various changes, including those for flight, date, sector, booking class, cabin, etc., and refund penalties for ticket cancellations at least seven days prior to the date of travel will attract lower penalties compared to those who undertake booking changes within seven days,” the airline said in its statement.

“The tiered policy is a carefully crafted endeavour that allows our guests the opportunity to amend their domestic travel ahead of time offering additional value, choice and convenience,” Raj Sivakumar, senior vice president (worldwide sales and distribution) at Jet Airways, said.