Focus On Services That Are In Demand During Covid-19, Says Tech Mahindra’s Gurnani
Tech Mahindra Ltd. has not seen project cancellations but its operations are not running at full capacity as clients struggle with lockdowns and stalled business during the Covid-19 pandemic. The priority for the software services provider right now are services like telehealth that are in demand.
“These are unprecedented times but we are coping with it. We have signed a few new deals in healthcare and hospitality segments,” CP Gurnani, managing director and chief executive officer at India’s fifth-largest IT company by market value, told BloombergQuint in an interview. “There is disruption but we are working with our clients through these challenges.”
The new coronavirus pandemic has gripped the world even has China has controlled it, with the cases worldwide topping 5 lakh including 24,000 deaths. In India, confirmed cases crossed 700 with 17 deaths from the pneumonia-causing virus. The outbreak has stalled global trade and economy.
Gurnani said conversations with clients are more related to providing the service and business continuity. “We have 20 task forces that are working on employee health and making sure that we are ready to mitigate any health or safety risks,” he said. “We are seeing which services will more likely be in demand and one of the forces is looking at life post Covid-19.”
Services like collaborated tools, work stations for services or telehealth are the ones on higher priority right now as these are more likely to be in demand, he said.
“None of us are seeing what would be the growth phase right now,” Gurnani said. “We are doing various business models on life after Covid-19 but it’s difficult to say what the impact will be.”