Facebook Is Neutral, Non-Partisan, India Chief Says While Defending Handling Of Hate Speech
Facebook India Head Ajit Mohan has defended the handling of alleged hate speech by members of the ruling Bharatiya Janata Party, saying the platform has remained true to its design of being neutral and non-partisan.
In an interview with PTI, Mohan rejected allegations that Facebook India's decisions have been influenced by the political leanings of individuals. He insisted that the process followed on the platform is designed to ensure no one person can influence outcomes, let alone take unilateral decisions.
"The content policy of (the) team that is at the centre of all the enforcement decisions (on hate speeches) is separate and independent in India from the public policy team (that handles government relations)," he said. "It's designed for independence."
And the content management team is guided by only community standards. "And enforcement of that has to be objective, has to be non-partisan and neutral. I think that goes to the heart of how the platform has been designed from day one," he said.
Individuals can have "points of views" or "leanings", but the "system is designed to make sure no one person can influence the outcomes," he said.
"And so the answer is yes," he said replying to a question on whether Facebook is a non-partisan and politically neutral entity.
The comments come amid a political storm over a report published in the Wall Street Journal last month, alleging that the social media giant ignored extremist posts by ruling Bharatiya Janata Party leaders in order to protect its business interests in India.
According to the report, Facebook deleted anti-Muslim posts by BJP's Telangana MLA T Raja Singh and three other Hindu nationalists only after being questioned by the paper. Facebook's head of public policy Ankhi Das, the report said citing company employees, had opposed the deletion of the posts despite being flagged internally as breaching standards.
Facebook earlier this month banned the 42-year-old Telangana MLA, categorising him as a "dangerous individual".
Mohan said there are no limits to respectable standard for free speech within and outside the company.
While there are people from multiple political leanings and backgrounds in the company, Facebook values people of experience in government or in public service.
"But at the same time, I think it is important to call out to you that the content policy of a team that is at the centre of all of these enforcement decisions is separate and independent in India from the public policy team here. It's designed for independence. So the public policy team that engages with government, for example, central and state governments, is a part of my team. That is separate from the content policy team which is part of the global team," he said.
"So, I think the point is while people can have points of view, they can have leanings, the system is designed to make sure no one person can influence the outcomes, let alone have any unilateral decision making power on this aspect. The separation in India context tells you how design is meant for independence," he said.
Mohan said content moderation is largely done through automated systems and human reviewers.
In dealing with complex issues such as designating individuals, especially elected officials, the content policy team comes into play.
"The public policy team does seek inputs from multiple functions and disciplines and teams including public policy team in India. That is not interference. That is the process, that is being designed to have enough local context from the local team," he said. "But finally the decision that is taken is not taken by the public policy team."
"So you have the opportunity in certain cases like designation, from multiple local and international teams, to provide a point of view that is by design. But it is not for them to take any unilateral decision. That still goes through the content policy team," he said.
Facebook has over 300 million users in India, while its associate WhatsApp is the leader in messaging with over 400 million users.