How the Apple Store Lost Its Luster
Shoppers browse inside an Apple Inc. store in Shanghai, China. (Photographer: Qilai Shen/Bloomberg)

How the Apple Store Lost Its Luster

(Bloomberg) -- Web Smith’s recent experience at his local Apple store in the suburbs of Columbus, Ohio, has been an exercise in frustration.
BQ Install

Bloomberg Quint

Add BloombergQuint App to Home screen.