JPMorgan Glitch Gave Customers Access to Others' Online Accounts
JPMorgan’s confused customers began turning to social media websites with complaints about the log-in issue.
(Bloomberg) -- JPMorgan Chase & Co. suffered a glitch that gave some customers logging in to online systems access to other clients’ accounts instead of their own.
“We’re still investigating now, but at this point believe it was extremely limited in scope,” Trish Wexler, a spokeswoman for JPMorgan, said in an email. The problem, which occurred Wednesday evening New York time, has been fixed, Wexler said.
Confused customers began turning to Reddit and other social media websites on Wednesday with complaints about the log-in issue. One Reddit forum about the issue had over 600 comments as of Thursday morning. Wexler said the bank knows of no unauthorized transactions, but would work with customers to resolve any problems.
JPMorgan’s issue comes a month after Wells Fargo & Co. said an internal processing error caused issues with online payments for certain customers, some of whom faced fees or charges that the bank had to reverse. In the past week, Toronto-Dominion Bank’s U.S. mobile and online banking customers experienced “technology challenges” after a system upgrade, according to a statement from the bank that didn’t describe the problems in greater detail.
--With assistance from Doug Alexander
To contact the reporter on this story: Jenny Surane in New York at jsurane4@bloomberg.net.
To contact the editors responsible for this story: Michael J. Moore at mmoore55@bloomberg.net, Steve Dickson
©2018 Bloomberg L.P.