A simplified business.
That’s the message N Chandrasekaran, chairman at Tata Sons Ltd., has for nearly seven lakh employees at India’s largest business conglomerate. The Tata Group needs to “reduce complexity” across businesses as it'd help them “respond and react faster”, he wrote in a letter outlining his three key focus areas for 2018. That would prompt “faster decision making”.
We must make our management and organisation structures simpler and impactful.N Chandrasekaran, Chairman, Tata Sons
Chandra, as he is popularly called, also underscored the need to cut down the number of businesses Tata operates. The group has “a presence in many sectors which have potential to scale”, Chandrasekaran wrote. “Each of them presents significant opportunity of growth.”
The Tata Group has over 100 companies that span diverse businesses. Yet, a chunk of its revenue comes from just two – Tata Consultancy Services Ltd. and Tata Motors Ltd. Chandra was tasked with improving the operating performance, capital allocation and boosting shareholder returns
We need to scale through growth, consolidation and collaboration. These efforts must be unequivocally underpinned by a culture of high performance and accountability.N Chandrasekaran, Chairman, Tata Sons
Chandrasekaran also stressed the need to be “early adopters” of digital technologies. The Tata Group can distinguish itself in the “networked world” by “cultivating an obsessive focus on customer experience”.
The digital revolution is putting technology at the heart of all industry to deliver real-time value to an interconnected network of users.N Chandrasekaran, Chairman, Tata Sons