During the TechCrunch Disrupt San Francisco 2016 Summit in San Francisco, California (Photographer: David Paul Morris/Bloomberg)

WNS Global Services Says It Is Prepared To Meet Disruptions Caused By Digitisation

The business process management industry has transformed itself in the last five years to meet the challenges thrown up by geopolitical and technology-driven disruptions, led by automation, machine learning and artificial intelligence, said Keshav Murugesh, global chief executive officer of WNS Global Services on the sidelines of the 25th Nasscom Leadership Forum 2017.

This has prepared the company to tackle the new headwinds that forced National Association of Software and Services Companies (NASSCOM) to defer its annual guidance to next quarter. The industry body is predicting a 8.6 percent growth for the IT-BPM industry in constant currency terms. Direct jobs grew around 5 percent in 2016.

We have for the past two quarters upped our guidance, both topline and bottomline. At this time we have gone to the market with 11.5 percent of growth in constant currency terms for the full year. But our headcount may not grow at the same pace. Our headcount will probably grow at 7-8 percent.
Keshav Murugesh, Global CEO, WNS Global Services

The company is leveraging automation at the lower end of the value chain, he added.

Business models are changing because of digitisation, and this has forced companies to work more closely with clients, Murugesh said.

We are now deliver from 12 countries; we have introduced a model to clients as a result of which they do not have to manage different vendors in different geographies.
Keshav Murugesh, Global CEO, WNS Global Services

As a result, WNS has started creating jobs not just in India, but also other geographies such as the U.S., China, Philippines as the company expands the complexity of its services, Murugesh said.