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Service With a Smile Is Harder for Hospitality Workers in Masks
Making someone at an establishment feel welcome when both parties have half their face covered isn’t an innate skill.
04 Aug 2020, 12:22 AM IST
(Bloomberg Businessweek) -- As you’ve likely discovered from interactions at your local grocery or drugstore, employee-customer relations are a bit strained. Making someone at an establishment feel welcome when both parties have half their face covered isn’t an innate skill. Employees need to be taught how to do this successfully, says Richard Delany, president of the Old Edwards Inn and Spa in Highlands, N.C., about a three-hour dri...
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