Service With a Smile Is Harder for Hospitality Workers in Masks
A medical worker wearing personal protective equipment takes care of a Covid-19 patient inside the Semi-intensive Care Unit at Hospital Sao Paulo in Sao Paulo, Brazil. (Photographer: Jonne Roriz/Bloomberg)

Service With a Smile Is Harder for Hospitality Workers in Masks

(Bloomberg Businessweek) -- As you’ve likely discovered from interactions at your local grocery or drugstore, employee-customer relations are a bit strained. Making someone at an establishment feel...
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