eClerx Services - Consistent Revenue Growth: ICICI Direct

eClerx Services - Consistent Revenue Growth: ICICI Direct

Employees wear headsets while working at desks at a call center. (Photographer: Kuni Takahashi/Bloomberg)

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ICICI Direct Report

eClerx Services Ltd. provides business process management, automation and analytics services. It caters to financial services, communications, retail, media, manufacturing, travel and technology companies.

The company's revenues in the past four to five years were subdued due to three to four large roll-offs, which took place during 2016-19. However, eClerx has been reporting strong growth in recent quarters and guided for 20% plus growth in FY22.

The company recently acquired personiv, an outsourcing provider with over 35 plus years of experience with offices in U.S., India and Philippines.

The acquisition would leverage synergies in digital and customer experience services. It would add ~$32 million annual revenues to eClerx.

Click on the attachment to read the full report:

ICICI Direct Eclerx Company Update.pdf
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