Covid-19: Is Online Dispute Resolution A Compelling Option?

Pendency problem compounded by the pandemic. Is online dispute resolution the answer?

A person using a laptop. (Photographer: Stefan Wermuth/Bloomberg)

More often than not, the road to justice can prove to be long and expensive in Indian courts. By one estimate, at the subordinate court level, a case remains pending for five years on an average or more. At the high court level, it’s anywhere between two and five years. And then there are appeals. In 2016, it was estimated that judicial delays cost India more than Rs 50,000 crore annually, which is around 0.5% of the GDP.

These numbers only confirm the existing perception. The pendency situation has turned worse amid Covid-19 as courts are only hearing urgent matters. And as the lockdown is lifted, courts are expected to be hit by a deluge of litigation. Does all of this make online dispute resolution a compelling option?

Former Supreme Court judge Justice Srikrishna; ICICI Bank’s General Counsel Pramod Rao; Pranjal Sinha, chief executive officer and co-founder of SAMA, and Bhaven Shah, co-founder of PreSolve 360, shared their views on a webinar organised by BloombergQuint. Both SAMA and PreSolve 360 are online dispute resolution platforms.

Watch here for more on the nature of disputes best fit for these platforms, time taken for resolution of disputes and costs involved:

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WRITTEN BY
Payaswini Upadhyay
Payaswini Upadhyay is Editor - Law & Policy- at NDTV Profit. She holds a Ba... more
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